Virtual Mall in association with Amazon.com.
Following Information were retrieved from Amazon Web Services at Fri Jan 9 03:56:44 2009 GMT.
Please be aware that the Information may be updated at the Amazon Home Page and vary from this one.

The Balanced Scorecard: Translating Strategy into Action

Amazon ASIN: 0875846513 LowestNewPrice CurrencyCode USD LowestNewPrice FormattedPrice $9.49 LowestUsedPrice CurrencyCode USD LowestUsedPrice FormattedPrice $3.00 LowestCollectiblePrice CurrencyCode USD LowestCollectiblePrice FormattedPrice $35.00 TotalNew 39 TotalUsed 46 TotalCollectible 4 TotalRefurbished 0

Product Details

Author Robert S. Kaplan Author David P. Norton Binding Hardcover DeweyDecimalNumber 658.4012 EAN 9780875846514 Edition 1 ISBN 0875846513 Label Harvard Business School Press Type Original Language Type Unknown Type Published CurrencyCode USD FormattedPrice $39.95 Manufacturer Harvard Business School Press NumberOfItems 1 NumberOfPages 322 ProductGroup Book PublicationDate 1996-09 Publisher Harvard Business School Press Studio Harvard Business School Press Title The Balanced Scorecard: Translating Strategy into Action

Editorial Reviews

Product Description
Here is the book--by the recognized architects of the Balanced Scorecard--that shows how managers can use this revolutionary tool to mobilize their people to fulfill the company's mission. More than just a measurement system, the Balanced Scorecard is a management system that can channel the energies, abilities, and specific knowledge held by people throughout the organization toward achieving long-term strategic goals.

Kaplan and Norton demonstrate how senior executives in industries such as banking, oil, insurance, and retailing are using the Balanced Scorecard both to guide current performance and to target future performance. They show how to use measures in four categories-financial performance, customer knowledge, internal business processes, and learning and growth-to align individual, organizational, and cross-departmental initiatives and to identify entirely new processes for meeting customer and shareholder objectives.

The authors also reveal how to use the Balanced Scorecard as a robust learning system for testing, gaining feedback on, and updating the organization's strategy. Finally, they walk through the steps that managers in any company can use to build their own Balanced Scorecard.

The Balanced Scorecard provides the management system for companies to invest in the long term-in customers, in employees, in new product development, and in systems-rather than managing the bottom line to pump up short-term earnings. It will change the way you measure and manage your business.

Additional Items